Efreshli will accept the return or exchange of items with standard specs on the website within 15 days from receiving an order. Items customized for you with specific dimensions or fabrics were made for you and are not eligible for return. Items must be in new condition, unaltered, and free of damages by the customer. Any accessories must be in original packaging. Items with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow due care instructions. These items must also have the original receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.