Inspection Upon Delivery:
Buyers have the right to inspect the product upon delivery and may return it to the courier if it does not meet their expectations.
Return Windows:
- 14 Days: For products in their original condition.
- 30 Days:For items with manufacturer defects.
General Return Conditions:
- Returns or exchanges of standard items must occur within 14 days of receiving the order. This does not apply to customized furniture items (specific dimensions, fabrics, or wood variations).
- Items must be in new condition, unaltered, and free from customer damage. All accessories must be in original packaging.
- The original invoice, along with any accessories, promotional gifts, and warranty cards, must be included with the return.
- Returned products will be examined within 5 working days by our Quality Department to ensure compliance with our policy. Refunds will be processed with shipping costs deducted within 10 working days via bank transfer or payment cards.
- Shipping fees will be deducted from the refund amount.
Non-Returnable Items:
Items cannot be returned if:
- Damage is due to misuse or normal wear and tear.
- The product has been used, altered, or assembled.
- A different color or size is requested (exchanges are not available; return and repurchase is required).
- The item is customized (specific dimensions, fabrics, or wood variations).
Furniture Cancel/Return Policy
- You have 7 days from the date of your furniture order to cancel or change your order (style, color, or dimensions) for a full refund.
- Changes cannot be made after 7 days from the order date.
- Order cannot be canceled after 7 days from the order date.
- Furniture is eligible for return or replacement only in cases of manufacturing defects.
Payment Requirements:
For non-COD orders, full payment must be made 48 hours before delivery to receive the order on the original delivery date.