Return & Refund Policy

1. Returns, Defects & Refunds

Non-Furniture Items

• Eligible non-furniture items may be returned within 14 days of receipt.
• Items must be new, unaltered and free from customer damage, with applicable accessories, original packaging, proof of purchase, promotional gifts and warranty cards included.
• Shipping fees will be deducted from the refund for change-of-mind returns.

Furniture & Customized Items

• Furniture and customized items are eligible for return within 30 days from the date of delivery only in cases of manufacturing defects or material differences from the agreed specifications or approved variations.
• Damage resulting from misuse, improper handling, unauthorized alteration, or normal wear and tear is not considered a manufacturing defect and is not eligible for return.

Defect Reporting & Refund Process

• The client should inspect the order upon delivery whenever reasonably possible and report visible damage, missing items, manufacturing defects or material differences from the approved specification as soon as possible.
• Returned items will be inspected by Efreshli's Quality Team within 5 working days.
• Once an eligible return is approved, the refund will be processed within 14 working days via bank transfer or payment card, as applicable.

2. Furniture Order Cancellation & Modification

• You can request to cancel or modify a furniture order within 5 calendar days of placing the order.
• After 5 days, a 20% cancellation fee based on the affected item's value will apply.

3. Product Availability

• Efreshli is a multi-brand marketplace, so all orders are subject to vendor stock and manufacturing availability.
• If we cannot confirm the availability of an item, Efreshli may cancel the affected item within 48 business hours.
• In such cases, the customer will be notified in writing, and any amount already paid for the cancelled item will be fully refunded.

4. Delivery Rescheduling, Site Readiness & Storage

• The client must ensure that the delivery location is ready and inform Efreshli of any access restrictions or site conditions that may affect delivery or installation.
• If delivery cannot be completed because the site is not ready or accessible, the client will be charged 100% of the applicable transportation fee for the unsuccessful delivery attempt.
• Once the order is ready for delivery, Efreshli will notify the client and confirm the delivery date. The client must receive the order within 30 days from the confirmed delivery date.
• If the client is unable to receive the order within that period, a storage fee equal to 2% of the total order value per month will apply.

5. Payment

• For non-Cash on Delivery (COD) orders, the full outstanding amount must be paid at least 48 hours before the confirmed delivery date.
• If payment is not completed on time, your delivery may be postponed.