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Return & Refund Policy

Inspection Upon Delivery:

Buyers have the right to inspect the product upon delivery and may return it to the courier if it does not meet their expectations.

Return Windows:

  • 14 Days: For products in their original condition.
  • 30 Days:For items with manufacturer defects.

General Return Conditions:

  • Returns or exchanges of standard items must occur within 14 days of receiving the order. This does not apply to customized furniture items (specific dimensions, fabrics, or wood variations).
  • Items must be in new condition, unaltered, and free from customer damage. All accessories must be in original packaging.
  • The original invoice, along with any accessories, promotional gifts, and warranty cards, must be included with the return.
  • Returned products will be examined within 5 working days by our Quality Department to ensure compliance with our policy. Refunds will be processed with shipping costs deducted within 10 working days via bank transfer or payment cards.
  • Shipping fees will be deducted from the refund amount.

Non-Returnable Items:

Items cannot be returned if:

  • Damage is due to misuse or normal wear and tear.
  • The product has been used, altered, or assembled.
  • A different color or size is requested (exchanges are not available; return and repurchase is required).
  • The item is customized (specific dimensions, fabrics, or wood variations).

Furniture Cancel/Return Policy

  • You have 7 days from the date of your furniture order to cancel or change your order (style, color, or dimensions) for a full refund.
  • Changes cannot be made after 7 days from the order date.
  • Order cannot be canceled after 7 days from the order date.
  • Furniture is eligible for return or replacement only in cases of manufacturing defects.

Payment Requirements:

For non-COD orders, full payment must be made 48 hours before delivery to receive the order on the original delivery date.

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Furnishing & decorating a space is exciting but knowing where to start and how to navigate can sometimes seem challenging. We created Efreshli to provide convenient furnishing & decoration services to help create a more accessible journey, all online. Whether you want to be fully involved or need a professional designer to take over, our process is about finding the right mix of products to bring your style to life.

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